Seven Steps to Creating a B2B Community on Twitter

By Kent Huffman.

June 15th, 2009

Kent Huffman is the CMO at BearCom Wireless. You can follow him on Twitter at www.Twitter.com/KentHuffman

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Twitter. It’s all the rage in the social media world these days. But how can you best leverage it for tangible business-to-business marketing purposes? One way is to build your own community within Twitter.

Several months ago, I became interested in Twitter when a colleague told me about his positive experiences with the popular social media tool and insisted that I check it out. After signing up for an account and reading a few tweets, I immediately saw its potential as a community development tool. Being a long-time B2B marketer, I decided to build a group of folks interested in marketing who could inspire and help each other grow professionally by sharing ideas and information. But I didn’t know exactly how to go about creating that community.

I ultimately decided to treat it as I would any other important marketing initiative—by first developing a well-defined strategy and a set of related tactics. Over the next couple of months, I created and then tweaked the strategy and honed the tactics through trial and error. I then boiled everything down to a seven-step process that I’m sharing with you here in hopes that you can use it to develop your own B2B community on Twitter.

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Social Media Marketing – Back to Basics.

I was recently asked – what is Social Media Marketing and Viral Marketing? How do I get started?

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I think it is important to start with basics, since there is a lot of ’sophisticated Internet advice out there’ and everyone these days is a social media ‘expert’. As a B2B marketer of many years, founder of Social2B, and a member of The CMO Club, I have the privilege of reviewing Social Media ‘case studies’ all day long – there are numerous successes and numerous failures.

This may sound very basic, but it works every time.

First, decide on your target audience, and match the product or a service to it. Most importantly, you have to decide what type of content value-add you are going to provide – without compelling content, you are D.O.A. That’s your biggest investment.

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